ICA | Access

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We welcome all visitors, and improvements to the accessibility of the ICA are being made all the time. If you have an access requirement which we haven’t listed here, please get in touch in advance of your visit and we will make our best endeavours to help you. Please contact us in advance of your visit for more information at access@ica.art.

You can download an accessibility map of the venue here.

Visitors with a National Disabled Identification Card are entitled to a free exhibition ticket as well as the concessionary rate for all events. Please bring proof of concession with you when you collect your tickets. Free tickets are also available for companions or assistants where required, and can be booked via telephone on 0207 930 3647.

Large print exhibition text is available upon request at the Box Office. Assistance animals are always welcome.

The Box Office and Cinemas are equipped with an induction loop system for visitors using hearing aids.

There is level access to the main entrance from The Mall, which includes one set of automatic sliding doors. All walking areas within the building are kept clear at all times, and there is an accessible toilet located next to the main entrance. The ICA has one wheelchair available for use by visitors and requests can be made with Box Office or Sales staff. Unfortunately, we do not have any parking on The Mall, however car and taxi dropoffs are possible (please note that at times The Mall is restricted to traffic). Contact us in advance of your visit for more information.

This website has been developed to conform to the W3C accessibility guidelines for level AA compliance. We have endeavoured to conform to all the presented guidelines in level AA wherever possible. It is possible to increase (or decrease) the size of all the text on the pages of most websites. You can do this by using the font size controls integrated in your web browser.

Level access by venue:

Box Office / Bookstore

These are both situated in the main foyer at ground level. This area is wheelchair accessible.

Lower Gallery

There are five steps leading down to the Lower Gallery or a platform lift (max. weight 300kg) located by the entrance to the gallery. This is a staff operated lift: please ask a member of staff for assistance.

Studio

There is limited step free access to the Studio. There is a step free route, however it involves using a different entrance to the building, at Carlton House Terrace at the top of the Duke of York Steps. Once in the Studio, there is 25-metre outdoor step free route (via a platform lift) to accessible toilets at a neighbouring premises, with whom we have a special agreement.

Cinemas

Cinemas 1 and Cinema 2 are accessible via ramp. There is space for two wheelchairs in each cinema. Please let us know at the time of booking as we may need to adjust the seats in advance.

Theatre

There is a platform lift (max. weight 300kg) located by the entrance to the Theatre. This is a staff operated lift: please ask a member of staff for assistance.

Rochelle Canteen

Much of Rochelle Canteen is on ground floor level, however part of the restaurant is located on a mezzanine level which can only be accessed via a set of stairs with 10 steps. Table service on the ground floor can be accommodated for those who cannot use the stairs by speaking to a member of the ICA or Rochelle Canteen staff.

Upper Gallery / Nash + Brandon Rooms

There are 33 steps leading from the Canteen to the Upper Gallery. There is limited step free access to the Upper Gallery.

There is a small passenger lift, but it is not large enough to accommodate a person using most large motorised wheelchairs (see below for lift measurements). The individual would be required to transfer from their wheelchair into a chair placed in the lift, and our staff would transport the wheelchair separately. The passenger lift is not in a public area. Our staff will be happy to assist with this process but it will not be suitable for those who are unable to transfer from their wheelchair, or those using a motorised wheelchair.

There is a temporary ramp that can be erected at our private staff entrance at 12 Carlton House Terrace (there are otherwise six steps from street level to this entrance). Using this entrance provides step free access to the Upper Gallery.

Accessing this entrance can be achieved by exiting from the main entrance, travelling along The Mall to Trafalgar Square, Pall Mall, Waterloo Place and then Carlton House Terrace. Please ask on arrival if you would like to use this entrance and our staff will be happy to help you.

From the Upper Gallery, there is a staircase leading to the Nash and Brandon Rooms. Where it is a suitable option, the small passenger lift also extends to the Nash and Brandon Rooms on the first floor. If you are attending an event in the Nash and Brandon Rooms and you have special access requirements, our staff will provide further information in advance.

Specifications of lift serving Upper Gallery and Nash and Brandon Rooms: Inside of lift width 0.87m, depth 0.81m. Ground floor entrance: width 0.57m. First floor entrance: width 0.59m.