Institute of Contemporary Arts
Ticketing Terms & Conditions

Booking Fees:
A booking fee of £1 per ticket (capped at £2.80) applies to all online and telephone bookings. This does not apply to ICA Members or to bookings made in person at the ICA.

Concessions:
The concessionary ticket rate applies to disabled visitors, visitors receiving income support or other benefits, visitors over the age of 65, students with valid student ID and Westminster residents. You may be asked to show evidence when booking or collecting your ticket.

Ticket Collection:
All tickets booked on the ICA website will be held at the Box Office for collection or are available via e-tickets (print at home or visible via your smartphone or tablet). For collections you will need to show the credit or debit card used – please note this card must match the name and billing address associated with the booking. If you have booked concession tickets you must show the appropriate concessionary ID to collect your tickets.
E-tickets will be scanned at the point of entry to the Cinema, Theatre, Gallery, Bar or Studio. You can either print your tickets at home or you can supply your smartphone or tablet with the PDF visible for scanning.

Ticket Return, Exchange and Resale:
For most ICA ticketed events, tickets may be returned to the Box Office no later than 24 hours prior to the start of the performance. Customers will be issued with a credit voucher for the full face value of the tickets, which can be used to purchase tickets for future events on sale via the Box Office. Credit vouchers are valid for one year from the date of issue. Please note that credit vouchers will automatically expire if not used within one year of the cancellation date. Please contact at sales@ica.art or call 020 7930 3647 for further information.
Tickets may not be resold for profit or commercial gain. Tickets that have been resold are void and will result in refused entry. This includes all tickets purchased through unauthorised third parties and online auction sites.
Tickets may not under any circumstances be altered, defaced or copied.
The ICA is not responsible for any additional costs incurred by the ticket holder such as travel or accommodation for any cancelled, rescheduled or amended events.

Duplicate Tickets:
In the event of tickets being lost and duplicates being required, please contact the Box Office on 020 7930 3647. Duplicates will be issued on the day of the performance only.

Refunds:
Refunds will only be issued in the event of a performance being cancelled or fundamentally changed. You will be contacted in the event of a performance being cancelled or if there is a major change to your chosen performance.

Group Bookings:
Group bookings can be made via the ICA website or you can contact the Box Office directly to arrange purchasing tickets on 0207 930 3647.

If you have any queries regarding the above or any other matter relating to ticket purchases, please contact the Box Office on 020 7930 3647.

The Box Office opening hours are Tuesday–Sunday, 11am–9pm.

Your statutory rights are not affected.

Conditions of Entry

The ICA reserves the right to:
• Change the advertised arrangements of any event or screening due to illness or any cause beyond the control of the ICA. 
• To refuse admission or to request that any visitor leave the venue, and to take the appropriate action to enforce this right.

Event Recording and Filming:
By buying a ticket or attending an event at the ICA, you give your consent to being filmed, audio recorded or photographed. Should an event be recorded this will be signposted. If you have any objection then please make yourself known to a member of staff. Further details on what we do with the content filmed, recorded or photographed can be found in our Privacy Policy.

Latecomers:
The seating of latecomers is discretionary. Admission is not guaranteed for all performances, though offered wherever possible. Please note the refunds or credit vouchers will not be made for late entry. Uncollected Red member’s tickets may be released five minutes before the start of any performance in the event of a sold out event.

Hires or Third Party Events:
The ICA holds a number of third party ticketed events or hires. The ICA is not responsible for any cancellations or changes to programme that may occur. Third party hires or events may not be ticketed by the ICA therefore any enquiries regarding bookings must be directed to the point of purchase. The ICA reserves the right to refuse admission.

Condition of Entry:
Only tickets bought from the ICA Box Office, its official website or from approved agents will be valid for admission.

Personal Belongings:
Visitors are requested to keep their personal belongings with them at all times. The ICA is not responsible for any left or stolen property. Large bags and suitcases are not permitted into the Cinemas, Theatre or into events in other venues in the building. The ICA does not have a cloakroom so please do not bring such items with you, to avoid being refused admission to your event.

Lost Property:
The ICA is not responsible for any property left on the premises. The ICA will hold lost property items for one month before a) destroying the item if it contains personal data, or b) sending to a charity if the item does not contain personal data.

Photography, Audio or Film Recording:
Personal photography is permitted in all exhibitions, unless otherwise notified. Professional photography is not permitted unless prior consent is agreed, please contact us on 020 7930 3647 for further information.

Personal audio or video recording of any performance is prohibited.

Children:
Parents are reminded that not all events or exhibitions are suitable for children. Please check the relevant Event or Exhibition page for specific details before you attend.

Age Restrictions:
All Cinema screenings are over-18, unless rated differently by the British Board of Film Classification. This information is displayed on the web page for the particular screening. ID may be requested.
Admission for gigs is strictly for over 18s unless otherwise specified. Appropriate ID may be requested.
In all cases where ID is requested, if valid ID is not produced, the ICA reserves the right to refuse admission.
Valid forms of ID are an international passport, UK driving licence or international identification card.


Bookstore and Editions Terms & Conditions

We can accept payment by Visa, Mastercard, Solo and Maestro. (Unfortunately we do not accept payment by American Express.)

Postage:
UK, allow 2–3 days working days

Europe, allow 3–5 days working days

Rest of the World, allow 7–14 days working days

Delivery:
We will deliver the books ordered to the delivery address which you supply. All delivery times quoted are estimates only, based on availability, normal processing and delivery time.

Limited Editions:
Please note that by purchasing a limited edition artwork you are agreeing to our terms & conditions of sale.
Please note that prices are subject to change. As is traditional in edition publishing, prices may rise as an edition begins to sell out.
As soon as the purchase price is paid in full, you will become the owner of the artwork, and responsibility for the artwork and the risk of damage or loss will pass to you. The artist has worked closely with the ICA to produce the artwork on the understanding that it will be available for purchase exclusively through the ICA or any other outlet approved by the ICA. Therefore, the artwork should not be purchased for resale and will be retained by you for your own personal enjoyment. Specifically, you may not sell or offer for sale the artwork on any auction website. Copyright of the artwork remains the property of the artist. Therefore you may not produce any image of the artwork, or publish or submit for publication or reproduction any image of the artwork to any third party, including any websites, for any purpose.
Additional Terms & Conditions for Sale of Limited Editions (‘Artwork’)
1. Introduction
These terms & conditions (‘Terms & Conditions’) apply to the sale to you by the Institute of Contemporary Arts (ICA) of any limited edition print or any other piece of artwork (the ‘Artwork’) by any artist (the ‘Artist’) either at the ICA’s premises or through its website.
2. Title and Risk
As soon as the purchase price is paid in full, you will become the legal owner of the Artwork and, upon such payment, you will be responsible for the Artwork and the risk of damage to or loss of the Artwork will pass to you.
3. Ownership of the Artwork Copyright
3.1. The Artwork was specially commissioned in conjunction with the exhibition of work by the Artist and the ICA. The Artist has worked closely with the ICA to produce the Artwork on the strict understanding that it will be available for purchase exclusively through the ICA or any other outlet approved by the ICA. It is the Artist’s expectation that the Artwork will not be purchased for resale and will be retained by you for your own personal employment. Specifically, you may not sell or offer for sale the Artwork on any internet based auction or other website.
3.2. Copyright of the Artwork remains the property of the Artist.
3.3. You may not produce any image of the Artwork and may not, at any time, publish or submit for publication or reproduction any image of the Artwork to any third party, including any internet website for any purpose.
3.4. If you breach any of your obligations under paragraph 3.3 you agree that: 
a) The payment of damages will not be a sufficient remedy to compensate us or the Artist for your breach; 
b) We may, and the Artist may, apply to the court for an order to prevent you from continuing to breach your obligations under these Terms & Conditions; and 
c) We may, and the Artist may, contact the operation of any internet website on which the Artwork is being offered for sale or on which an image of the Artwork has been placed by you or at your direction, and instruct such operation, on your behalf, to remove any such offer for sale or image from any such internet website.
4. General Data Protection Regulations (GDPR)
Under the EU General Data Protection Regulations (GDPR), with your consent, we may collect, hold and use your personal data obtained from you in the course of your purchase of the Artwork. This personal data will be used strictly for the purposes of administering the sale of the artwork to you, for our financial records, for historic records to show which edition has been sold to which individual, and to be disclosed to the Artist if you breach your obligations under these terms & conditions.
Your consent to us collecting, holding and using this personal data will be obtained as part of the paperwork for purchasing an Artwork. Your personal data will only be accessible to the ICA Staff responsible for the sale of the ICA Editions and the ICA Finance team for the purpose of invoicing. Any financial information like invoices will need to be stored for the statutory designated period and your personal data might form part of this information. We also store records of Artwork sales for the purposes of our Archive. If you would not like your data to be part of the Archive, please do let us know when filling out the paperwork for purchasing an Artwork.
If at any point you believe the information we hold on you is incorrect, you can request to see this information and even have it corrected, deleted or anonymised. Your point of contact at any point in time to update, change or query the data we hold on you is the ICA staff member responsible for the sale of ICA Editions.
If you wish to raise a complaint on how we have handled your personal data, you can contact our Head of Director’s Office who will investigate the matter.
5. Liability of the ICA
We make no representation or warranty of any kind whatsoever, express or implied, in connection with the Artwork. The ICA and its staff, shareholders or agents exclude all liability (whether in contact, tort or otherwise), to the fullest extent permitted by applicable law, for any loss or damage that may result to you or a third party in connection with the Artwork.
6. Rights of Third Parties
No person other than you and the ICA have any rights under these Terms & Conditions other than in respect of paragraph 3 above which confers a benefit on the Artist and is intended to be enforceable by the Artist.
7. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with this legal notice shall be subject to the exclusive jurisdiction of the English courts.

Returns Policy:
Any unwanted goods must be returned including a receipt as proof of purchase and be in resaleable condition. We reserve the right to refuse to refund any item that it is not in a good resaleable condition. We cannot authorise a refund for any goods without proof of purchase.
In cases of goods that are faulty, damaged or incorrectly supplied, please return the goods to the Bookstore. We recommend that you use registered post or recorded delivery to return goods to us to ensure safe delivery.
The Bookstore shall use reasonable efforts to replace damaged or incorrect goods, but if replacement is not possible, or if an order is cancelled for any other reason, we will only be obliged to refund the full amount paid by you. This does not affect your statutory rights.
If you have any queries regarding your purchase or experience any issues ordering online please contact us at sales@ica.art or on 020 7930 3647. Our Bookstore opening hours are Tuesday–Sunday, 11am–9pm.

Rochelle Canteen Terms & Conditions

Entry to the Canteen may be restricted for certain special events. Entry for those under the age of 18 is restricted after 9pm.
Drinks purchased at the Bar may only be consumed within the Bar and Canteen areas, unless decanted into plastic cups for consumption in the Cinemas or some performances in the Theatre. Drinks are never permitted in the Galleries.
You must be over 18 to purchase alcoholic drinks from the Bar – ID may be requested.